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Terms & Conditions and Privacy Policy

1. Terms & Conditions

1.1 Acceptance of Terms

By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

1.2 Eligibility

You must be at least 18 years old to use our website. By placing an order, you represent that you are legally capable of entering into binding contracts.

1.3 Account Registration

To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.4 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free, complete, or up-to-date. Product availability is subject to change without notice.

1.5 Orders and Payment

All orders are subject to acceptance and availability. We accept payment through authorized payment gateways, and all payments must be completed before order processing. By placing an order, you agree to provide current, complete, and accurate billing information.

1.6 Shipping and Delivery

We provide shipping nationwide. Delivery times are estimates and may vary depending on location, product availability, and external factors. Risk of loss or damage passes to you upon delivery.

1.7 Intellectual Property

All content on the website, including text, images, logos, graphics, and software, is the property of our company or its licensors and is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, or distribute any content without prior written permission.

1.8 Prohibited Activities

You agree not to use the website for any unlawful purpose or in any manner that could damage, disable, or impair the website. This includes hacking, spreading malware, or attempting to access restricted areas.

1.9 Limitation of Liability

Our company is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the website, products, or services. Use of our website is at your own risk.

1.10 Modifications

We reserve the right to modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

2. Privacy Policy

2.1 Information Collection

We collect personal information such as name, email, phone number, and shipping address when you place an order or create an account. We may also collect non-personal information such as browsing data, IP addresses, and device information for analytics and website improvement purposes.

2.2 Use of Information

Your information is used to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Send promotional emails or newsletters (with your consent)

2.3 Sharing of Information

We do not sell or rent your personal information to third parties. Information may be shared with trusted service providers who help us operate the website, process payments, and deliver products, but only to the extent necessary to perform these services.

2.4 Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve marketing efforts. You can control cookies through your browser settings.

2.5 Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is completely secure.

2.6 Your Rights

You have the right to access, correct, or delete your personal information. You may also opt-out of marketing communications at any time by following the unsubscribe instructions in emails.

2.7 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing personal information.

2.8 Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the website constitutes acceptance of the updated policy.

Return and Refund Policy

1. Overview

We strive to provide high-quality products and a seamless shopping experience. This Return and Refund Policy outlines the terms under which you may return items purchased from our store.

2. Eligibility for Returns

Products may be eligible for return under the following conditions:

  • Products must be returned within 30 days of delivery.
  • Items must be unused, in original packaging, and in the same condition as received.
  • Perishable items may only be returned if they are defective, damaged, or delivered incorrectly.
  • Digital products or downloadable content are non-returnable unless defective.

3. Non-Returnable Items

The following items are not eligible for returns unless damaged or defective:

  • Perishable food items
  • Opened or partially used products
  • Gift cards, downloadable software, or digital content
  • Products marked as “final sale” or “non-returnable”

4. How to Initiate a Return

To return a product, follow these steps:

  1. Contact our customer support team to request a return authorization.
  2. Provide your order number, product name, and reason for return.
  3. Pack the item securely in its original packaging with all accessories and documentation.
  4. Ship the package to the address provided by our support team. Customers are responsible for return shipping unless the item is defective or incorrect.

5. Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection. If approved:

  • Refunds will be issued to the original payment method.
  • Processing may take 5–10 business days after receipt.
  • Shipping costs are non-refundable, except for defective or incorrect products.

6. Exchanges

Exchanges are available for damaged or defective products. Contact our support team with order details. Replacement items will be shipped once the returned product is received and inspected.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact our support team immediately with photos and details. We will arrange a replacement or refund at no additional cost.

8. Shipping Costs for Returns

Customers are responsible for return shipping unless:

  • The product is defective or damaged
  • The product sent was incorrect

In these cases, we will provide a prepaid shipping label for the return.